Welcome to Pack of Joy’s FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out to us directly!

1. What types of products do you offer?
We specialize in handmade, personalized products, including custom crayons, keychains, and bag charms. Each item is crafted with care and attention to detail, making them perfect for gifts or personal keepsakes!

2. How can I place an order?
Browse our collection through the “Shop” section, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

3. Can I request a custom order?
Absolutely! We love bringing your creative ideas to life. Please contact us with your vision, and we’ll work together to create something special.

4. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options displayed at checkout.

5. How long will it take to receive my order?
Our processing time for handmade items is typically 3–5 business days. Shipping times vary based on your location, but standard shipping within the U.S. usually takes 5–7 business days.

6. Do you offer international shipping?
Currently, we ship within the United States. We hope to expand internationally in the future, so stay tuned!

7. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to keep an eye on its journey.

8. What is your return and exchange policy?
We accept returns and exchanges on non-personalized items within 14 days of delivery. Personalized items are final sale, but if there’s an issue, please contact us, and we’ll do our best to help.

9. Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping upon request. Just select the option during checkout or leave us a note!

10. How can I contact you?
You can reach us through our “Contact Us” page, via email at packofjoy.poj@gmail.com, or by messaging us on Instagram @packofjoy_poj.

11. Do you offer discounts or promotions?
We occasionally run promotions and offer discounts! Sign up for our newsletter and follow us on social media to stay updated on the latest deals.

12. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order is processed.

13. What materials do you use for your products?
We prioritize high-quality, non-toxic materials to ensure our products are safe and durable. More details can be found in each product’s description.

14. How do I leave a review?
We’d love to hear your feedback! You can leave a review on the product page or share your experience on social media with the hashtag #PackOfJoy.